At Siloam Pain & Stroke Rehab, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal and health-related information when you visit our clinic, use our services, or interact with our website.
1. Information We Collect
We may collect the following information:
- Name, age, gender, and date of birth
- Phone number, email address, and residential address
- Emergency contact details
- Medical history and treatment records
- Assessment reports and rehabilitation progress notes
- Payment and billing information
- Website usage information such as IP address and browser details
2. How We Use Information
- Provide physiotherapy and rehabilitation services
- Create personalized treatment plans
- Schedule appointments and send reminders
- Maintain medical records
- Process payments and invoices
- Improve our clinical services and patient experience
- Comply with legal and regulatory obligations
3. Medical Records & Confidentiality
All patient information is treated as confidential. Access is limited to authorized healthcare professionals and administrative personnel who require such information to provide care or support services.
4. Sharing of Information
We do not sell or rent patient information.
Information may be shared only when necessary:
- With healthcare providers involved in your care
- With laboratories or diagnostic centers
- With insurance providers for claim processing
- When required by law or regulatory authorities
- During medical emergencies
5. Data Security
We employ reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, misuse, disclosure, or loss.
- Secure record management systems
- Access-controlled databases
- Password-protected devices and software
- Regular monitoring and updates
6. Photos, Videos & Testimonials
Patient photographs, videos, testimonials, or success stories will only be used with prior written consent. Patients may withdraw consent at any time.
7. Website Cookies
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You may disable cookies through your browser settings.
8. Data Retention
Patient records are retained for the period required under applicable healthcare regulations and professional standards. Records that are no longer required will be securely disposed of or anonymized.
9. Your Rights
You may request:
- Access to your personal information
- Correction of inaccurate information
- Withdrawal of consent where applicable
- Information regarding how your data is used
10. Policy Updates
This Privacy Policy may be updated periodically. Any changes will be posted on this page along with the revised effective date.
11. Contact Us
Siloam Pain & Stroke Rehab
Chennai, Tamil Nadu, India
Email: clemmydaani@gmail.com
Phone: +91 9884313185